Terms and Conditions

Thank you for visiting our website. This website is owned and operated by SPRUCED Geelong. These Terms and Conditions (Terms) govern your use of SPRUCED Geelong services. By accessing and/or using this website, you agree to these terms, which include our Privacy Policy. You should review our Privacy Policy and these Terms carefully and immediately cease using our website if you do not agree to these Terms. In these Terms, 'us', 'we' and 'our' means SPRUCED Geelong.

1. COLLECTION NOTICE

We collect personal information about you in order to provide you with our services and for purposes otherwise set out in our Privacy Policy, listed below. We may disclose that information to third parties that help us deliver our services (including information technology suppliers, communication suppliers and our business partners) or as required by law. If you do not provide this information, we may not be able to provide all of our services to you. 

Our Privacy Policy explains: (i) how we store and use, and how you may access and correct your personal information; (ii) how you can lodge a complaint regarding the handling of your personal information; and (iii) how we will handle any complaint. If you would like any further information about our privacy policies or practices, please contact us directly as set out in the Privacy Policy. 

By providing your personal information to us, you consent to the collection, use, storage and disclosure of that information as described in the Privacy Policy and these Terms.

2. ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION

The information on our website is not comprehensive and is intended to provide a summary of the subject matter covered. While we use all reasonable attempts to ensure the accuracy and completeness of the information on our website, to the extent permitted by law, including the Australian Consumer Law, we make no warranty regarding the information on this website. You should monitor any changes to the information contained on this website.  We are not liable to you or anyone else if interference with or damage to your computer systems occurs in connection with the use of this website or a linked website. You must take your own precautions to ensure that whatever you select for your use from our website is free of viruses or anything else (such as worms or Trojan horses) that may interfere with or damage the operations of your computer systems. We may, from time to time and without notice, change or add to the website (including the Terms) or the information, products or services described in it. However, we do not undertake to keep the website updated. We are not liable to you or anyone else if errors occur in the information on the website or if that information is not up-to-date.

3. CLEANING AND COMPETITIONS

For certain campaigns, cleaning or special offers, additional terms and conditions may apply. If you want to participate in such a campaign, promotion or contest, you need to agree to the relevant terms and conditions applicable to that campaign, promotion or contest. In case of any inconsistency between such terms and conditions and these Terms, those terms and conditions will prevail.

4. PURCHASES AND PAYMENTS

You will be responsible for payment of the applicable fees for any Services. You agree to pay all fees or charges to your Account in accordance with the fees, charges, and billing terms in effect at the time a fee or charge is due and payable. 

IN AUSTRALIA, OUR GOODS AND SERVICES COME WITH GUARANTEES THAT CANNOT BE EXCLUDED UNDER THE AUSTRALIAN CONSUMER LAW. NOTHING IN THESE TERMS AND CONDITIONS PURPORTS TO MODIFY OR EXCLUDE THE CONDITIONS, WARRANTIES AND UNDERTAKINGS, AND OTHER LEGAL RIGHTS, UNDER THE AUSTRALIAN COMPETITION AND CONSUMER ACT AND OTHER LAWS. ANY AND ALL OTHER WARRANTIES OR CONDITIONS WHICH ARE NOT GUARANTEED BY THE AUSTRALIAN CONSUMER LAW OR THE COMPETITION AND CONSUMER REGULATION 2010 ARE EXPRESSLY EXCLUDED WHERE PERMITTED, INCLUDING LIABILITY FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES CAUSED BY BREACH OF ANY EXPRESS OR IMPLIED WARRANTY OR CONDITION.

5. CHANGES AND CANCELLATIONS

You can cancel or amend a visit by contacting the team, free of charge, up to 48 hours before our visit is scheduled to begin. We are family focused and understand sometimes things pop up, however we appreciate your promptness in contacting us should you wish to cancel a booked service, If you cancel or amend a visit between 24 and 48 hours before the visit is scheduled to begin, you will have to pay cancellation costs equivalent to 50% of the visit fee. If you cancel or amend a visit within 24 hours before the visit is scheduled to begin, you will have to pay cancellation costs equivalent to the full cleaning fee.

6. PRICE CHANGES

SPRUCED Geelong reserves the right at any time to change its prices and billing methods, either immediately upon posting on the Business Properties, by text or email delivery to you, or any other reasonable means of communications.

7. LATE PAYMENT FEES

Failure to provide payment when due may incur late fees. 

8. KEYS

In order to provide certain services, SPRUCED Geelong will require access to your residence. SPRUCED Geelong takes reasonable measures to protect the security of all keys provided. EXCEPT AS OTHERWISE STATED HEREIN, EXCLUDING CASES OF GROSS NEGLIGENCE AND WILLFUL MISCONDUCT, THE BUSINESS HEREBY DISCLAIMS ALL WARRANTIES, RESPONSIBILITY AND LIABILITY ARISING FROM OR RELATED TO LOST KEYS, ANY UNAUTHORIZED USE OR ACCESS TO YOUR KEYS OR IMPROPER LOCKING OF RESIDENCES.

9. INTELLECTUAL PROPERTY RIGHTS

Unless otherwise indicated, we own or license from third parties all rights, title and interest (including copyright, designs, patents, trademarks and other intellectual property rights) in this website and in all of the material (including all text, graphics, logos, audio and software) made available on this website (Content).  Your use of this website and use of and access to any Content does not grant or transfer any rights, title or interest to you in relation to this website or the Content. However we do grant you a licence to access the website and view the Content on the terms and conditions set out in this Agreement and, where applicable, as expressly authorised by us and/or our third party licensors.  Any reproduction or redistribution of this website or the Content is prohibited and may result in civil and criminal penalties. In addition, you must not copy the Content to any other server, location or support for publication, reproduction or distribution is expressly prohibited.  All other use, copying or reproduction of this website, the Content or any part of it is prohibited, except to the extent permitted by law.

10. UNACCEPTABLE ACTIVITY

You must not do any act that we would deem to be inappropriate, is unlawful or is prohibited by any laws applicable to our website, including but not limited to:any act that would constitute a breach of either the privacy (including uploading private or personal information without an individual's consent) or any other of the legal rights of individuals, using this website to defame or libel us, our employees or other individuals; uploading files that contain viruses that may cause damage to our property or the property of other individuals; posting or transmitting to this website any non-authorised material including, but not limited to, material that is, in our opinion, likely to cause annoyance, or which is defamatory, racist, obscene, threatening, pornographic or otherwise or which is detrimental to or in violation of our systems or a third party's systems or network security.If we allow you to post any information to our website, we have the right to take down this information at our sole discretion and without notice.

11. WARRANTIES AND DISCLAIMERS

To the maximum extent permitted by law, including the Australian Consumer Law, we make no warranties or representations about this website or the Content, including but not limited to warranties or representations that they will be complete, accurate or up-to-date, that access will be uninterrupted or error-free or free from viruses, or that this website will be secure. We reserve the right to restrict, suspend or terminate without notice your access to this website, any Content, or any feature of this website at any time without notice and we will not be responsible for any loss, cost, damage or liability that may arise as a result.

12. LIABILITY

General indemnity 

You agree to indemnify SPRUCED Geelong, on demand, against any claim, action, damage, loss, liability, cost, charge, expense or payment which SPRUCED Geelong may pay, suffer, incur or are liable for, in relation to any act you do or cause to be done, in breach of the Terms. 

General limitation of liability 

We will not be liable to you in contract, tort or equity in relation to any direct, indirect or consequential loss you incur in relation to the contents, use or reliance of Site Content or otherwise in connection with the Website.

Services Liability 

To the extent permitted by law, SPRUCED Geelong will not be responsible and will be excluded from all liability, for any loss or damage whatsoever (including personal injury, loss of life and damage to property) that you or another person may suffer in connection with the offer or supply of (or default in supplying) the services, including but not limited to any cleaning or other services.

13. DISPUTE RESOLUTION POLICY

SPRUCED Geelong will use reasonable endeavours to mediate any dispute concerning the use of the Website. Disputes in relation to the Cleaning Services carried out by a Business or any other issue will be referred, where appropriate, to external dispute resolution services or authorities. Any issues with the service must be reported to SPRUCED Geelong within 24 hours. You must provide us with photos of an unsatisfactory clean within 24 hours of completion.

14. JURISDICTION AND GOVERNING LAW

Your use of the website and these Terms are governed by the law of Victoria and you submit to the non-exclusive jurisdiction of the courts exercising jurisdiction in Victoria.

15. HOLIDAYS AND OTHER LEAVE

SPRUCED Geelong is committed to each and every client. From time to time throughout the year, your spruce may be cancelled due to annual leave, unexpected injury, illness or injury. Wherever possible, SPRUCED Geelong will work with any client impacted to ensure a make up spruce can be secured. Advance notice of at least one week is to be given to both parties.

Privacy Policy

SPRUCED Geelong respects your privacy and is committed to protecting your personal information that you provide to us.

This statement explains our policies and practices regarding the use and disclosure of your personal information by SPRUCED Geelong. Please note that, SPRUCED Geelong reviews and updates this Privacy Policy from time to time as needed without notice. Therefore, you should review the terms of this policy periodically to make sure that you are aware of how SPRUCED Geelong collects and uses personal information. By using our web site, you consent to the collection and use of your personal information by SPRUCED Geelong as explained below.

1. Personal Information. You have complete control over your personal information. In general, you can visit our web site without providing us with any personal information. However, there are instances where we must have your personal information in order for us to grant you an access to our protected and secured sites. This information may include registration data (your name, address, email address, phone number, title, etc.), information request data and response data ("User Information"). When you receive your confirmation email or when you receive any email from the list server, you will be given instructions on how to remove yourself from the list.

2. Use of User Information. We intend to use such information for purposes of supporting your relationship with SPRUCED Geelong by designing a website content that is suitable to your needs and alerting you to new product and service offerings as they become available. This User Information may be retained by SPRUCED Geelong to verify compliance with the agreement between SPRUCED Geelong, to keep track of the domains from which people visit us, to create a user profile to better serve you, or to simply contact you either electronically or otherwise. If you decide that we should not use your personal User Information to contact you, please let us know and we will not use that information for such purpose. However, please do not submit any User Information if you are less than 18 years of age.

3. Disclosure of User Information. SPRUCED Geelong does not sell, trade or transfer User Information to third parties. 

4. Accuracy and Security. The accuracy and security of the User Information is important to SPRUCED Geelong. If you contact us to correct your User Information, we will attempt to correct such inaccuracies in a timely manner. SPRUCED Geelong is concerned with the security of your information and is committed to taking reasonable steps to protect it from unauthorised access and use of that personal information. To that end, we put in place the appropriate physical, electronic and managerial policies and procedures to secure your personal User Information. We also continue to implement procedures to maintain accurate, complete and current User Information.

5. Terms of Use. Please also see our terms and conditions, which describes the restrictions, disclaimers, indemnification and limitation of liability governing the use of the entire SPRUCED Geelong website.

6. General. If you have questions regarding our Privacy Statement, please contact SPRUCED Geelong